Your first visit
What happens before, during and after your consultation, and how we decide together whether a treatment is right for you.
Step by step
The consultation is free and takes about 30 minutes.
- Before you comeWe email you a link to a short health form. Fill it out at home; it takes about ten minutes.
- When you arriveCome 10 minutes early with a photo ID. Please arrive without makeup if you can.
- The consultationA nurse practitioner or nurse injector goes over your goals, health history and medications, and examines your skin. We take clinical photos for your chart.
- Your planYou get a written plan with prices, risks and other options. Take it home and think it over.
- ConsentBefore any treatment, you read and sign a consent form. Ask anything, and you can stop at any point.
- AftercareYou leave with written aftercare and a number to call. Filler patients get a free review at two weeks.
When we say wait
For your safety, we postpone or decline treatment if you:
- are pregnant or breastfeeding
- have a cold sore, rash or infection where we’d treat
- have a sunburn or a fresh tan, for laser and peels
- take blood thinners or isotretinoin, until we’ve spoken with your doctor
- are under 18, for injectables and laser
Before a treatment
For the week before, unless your plan says otherwise:
- Stop retinol and exfoliating acids five days before peels, microneedling and laser.
- Avoid alcohol, fish oil and ibuprofen for 48 hours before injections, if your doctor agrees. They can make bruising more likely.
- Shave, don’t wax, areas booked for laser hair removal.
- Plan around events. Allow two weeks after filler before a big day.
Results vary
Everyone’s skin and anatomy are different, so we can’t promise a particular result. Side effects such as swelling, bruising and redness are common and usually short-lived. Serious complications are rare, and we explain them before you consent.
If something doesn’t feel right after a treatment, call us straight away. In an emergency, call 911.
Is the consultation really free?
Yes. It takes about 30 minutes with a nurse practitioner or nurse injector, and you leave with a written plan and prices. There's no charge if you don't book.
Who does the injections?
Only our nurse practitioner and registered nurses, under the supervision of our medical director. Lasers, peels and facials are done by our licensed esthetician.
How long do results last?
It depends on the treatment and on you. Wrinkle relaxers typically last 3 to 4 months, and most fillers 6 to 18 months. Results vary from person to person, and we can't promise a particular result.
Does it hurt?
Most people describe injections as a quick pinch. We use numbing cream for filler and microneedling, and cooling for laser.
What are the side effects?
Swelling, redness and bruising are common and usually settle within a few days. Rare but serious complications exist for every injectable and laser. We explain them at your consultation and in your consent form.
Can I have treatment while pregnant or breastfeeding?
We don't inject or use lasers during pregnancy or while breastfeeding. Some facials are fine; ask us first.
What if I don’t like my filler?
Come back for your free review at two weeks. We can adjust it, and hyaluronic acid filler can be dissolved if needed.
Do you take insurance?
Cosmetic treatments aren't covered by health insurance. We take all major credit and debit cards.
What is your cancellation policy?
Please give us 24 hours' notice. Later cancellations and missed treatment appointments are charged $50. Consultations are never charged.
Is there an age limit?
You must be 18 or older for injectables and laser. Clients aged 16 and 17 can have facials and peels with a parent present.
Ready when you are
Pick a time for your free consultation. There’s no charge if you decide not to go ahead.